1. General Overview

All SteelCarbon products are digital downloads — toolkits, templates, dashboards, and data systems delivered electronically.
Once the product is delivered and downloaded, it cannot be returned or “uninstalled” in the traditional sense. Therefore, refunds are issued only under specific, clearly defined conditions.

We aim to maintain fairness and transparency while protecting the integrity of our intellectual property.

2. Eligibility for Refund

You may request a refund if any of the following conditions apply:

  • The product was purchased twice by accident (duplicate order).
  • The product file is corrupted, incomplete, or cannot be opened, and our support team cannot provide a working version within 3 business days.
  • You did not receive access to your purchased digital product within 24 hours after payment confirmation.
  • A technical error occurred on our platform preventing download or activation.

Refunds will not be granted if:

  • You changed your mind after download.
  • You decided the product “no longer fits your needs.”
  • You expected features not listed in the product description.
  • You failed to follow the provided installation or setup instructions.

3. Refund Request Process

If you believe your situation qualifies for a refund, please follow these steps:

  1. Email our support team within 7 calendar days of purchase.
  2. Include your order number, date of purchase, and product name.
  3. Provide a brief description of the issue (screenshots or error messages help speed up resolution).

Our team will review your case and respond within 48–72 business hours.

If your request is approved, the refund will be processed automatically to your original payment method within 5–10 business days, depending on your bank or payment provider.

4. Exchanges and Replacements

In most cases, we will first attempt to resolve the issue or replace the faulty digital file.
A replacement download link will be sent if:

  • The file is corrupted or inaccessible, or
  • Updates or alternative versions can solve the issue.

Replacements are prioritized over refunds when technically possible.

5. Non-Refundable Items

The following are strictly non-refundable:

  • Fully delivered and accessed digital toolkits.
  • Discounted or promotional products.
  • Bundles or packages that include third-party materials.
  • Customized or personalized tool configurations.

6. Acceptance of Policy

By completing a purchase on the SteelCarbon website, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy.
This ensures fair treatment of all users while maintaining product integrity and protecting proprietary data systems.

SteelCarbon — Precision-Engineered Advertising Tools
Engineered for performance. Built for professionals.